To help us help you faster
- Include your order number (it's in your confirmation email).
- For a damaged or faulty item — attach a quick photo or a short video of the issue.
- For returns — tell us whether the item is still sealed. Unopened items can be returned within 30 days; details in Shipping & Returns.
Before you write
The two questions we get most:
- “Where is my order?” — your tracking link was emailed when the order shipped (check spam/promotions). Orders ship from a U.S. warehouse and typically arrive within about 2 business days of shipping.
- “What shows up on my card statement?” — just “MIAVELLE” and the amount. Nothing else, ever.
We never mention product names in email subjects or on packaging. Your privacy is the product too.