Free discreet shippingPlain box, neutral sender, tracked — every U.S. order.
30-day returnsUnopened items in sealed packaging.
1-year warrantyAny defect — we replace the device free.
Shipping
- Free, discreet, U.S.-wide. Every order ships from a U.S. warehouse in a plain box with no product names, imagery or brand markings on the outside. The sender line is neutral.
- Speed. Orders are typically handed to the carrier within 1 business day and usually arrive within about 2 business days of shipping, depending on your location and the carrier. Your exact estimate appears at checkout.
- Tracking. You'll receive a private tracking link by email as soon as your order ships — so you always know when to expect the box.
- Billing privacy. Your card statement shows “MIAVELLE” and the amount — never a product name or category.
- Address problems. Caught a typo in your address? Email us as soon as possible — we can usually correct it before the parcel ships. If a package is lost in transit, we'll work with the carrier and make it right.
Returns
- Unopened items: return within 30 days of delivery in original, sealed packaging for a refund to your original payment method. Email us first and we'll send you the return address and instructions.
- Opened items: for hygiene and safety reasons, opened intimate products cannot be restocked or resold, so they can't be returned or exchanged. This is standard practice for every reputable retailer in the category — and it also protects you: it means no product you receive from us has ever been opened by anyone else.
- Wrong, damaged or faulty on arrival: we replace it free of charge — no return shipping gymnastics required. Email a photo and your order number within 7 days of delivery.
1-Year Warranty
Every device is covered by a 1-year warranty against manufacturing defects (motors, charging, buttons, seams). If a covered fault develops, email [email protected] with your order number and a short description — we'll arrange a replacement. The warranty covers defects; it doesn't cover normal wear, accidental damage or submersion (the device is splash-proof, not submersible).
How to start a return or claim
Email [email protected] with your order number. We reply within 1 business day, and every email is as discreet as the box — no product names in subject lines.
Refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return, depending on your bank.